Shipping Frequently Asked Questions
When will my order be dispatched?
If you place your order before 12:00 PM AEST (Monday to Friday), it will be dispatched
the very same day. Orders placed after 12:00 PM AEST, or over the weekend and on
public holidays, will be dispatched the next business day.
How much does shipping cost?
Orders over $150: Free Standard Shipping
Orders under $150: $12.95 Flat Fee Standard Shipping
Express Shipping: $20.00 Flat Fee for all orders
How long will delivery take?
We ship nationwide across Australia using Australia Post.
Express Shipping: 1 to 2 business days for metro areas.
Standard Metro: 2 to 5 business days.
Standard Regional: 4 to 7 business days.
Do I need to sign for my delivery?
No. All deliveries are sent with Authority to Leave. If you are not home, Australia Post
will leave your package in a safe place on your property.
Returns & Refunds Frequently Asked Questions
What is your change of mind policy?
We offer a 7-day change of mind window from the date you receive your parcel. We do
not offer cash refunds for change of mind; you will be issued a store credit instead.
Are any items excluded from change of mind returns?
Yes. Due to strict health and hygiene regulations, any personal care products,
electrodes, or skin-contact items cannot be returned if the factory packaging seal is
broken or opened.
Will shipping costs be deducted from my store credit?
Yes. If your original order qualified for free shipping (over $150), our standard shipping
fee of $12.95 will be deducted from your final store credit total. The cost of mailing the
item back to us is also the customer's responsibility.
What should I do if my product is faulty or broken?
Our goods come with strict guarantees under Australian Consumer Law. If your item is
faulty, please email us immediately at orders@tenscare.com.au with photos or video
proof. If the fault is confirmed, we will provide you with a pre-paid return label and
offer a replacement, repair, or full refund.