SHIPPING POLICY

Thank you for shopping with TensCare Australia. We offer nationwide delivery across Australia using Australia Post.

Order Processing Times

Same-Day Dispatch: Orders placed before 12:00pm AEST/AEDT, Monday to Friday, will generally be processed and dispatched the same business day.

Next-Business-Day Dispatch: Orders placed after 12:00pm, or on weekends or public holidays, will generally be processed and dispatched on the next business day.

During particularly busy periods, processing times may occasionally be longer.

Shipping Rates

Orders over $150: Free Standard Shipping Australia-wide.

Orders under $150: $12.95 flat-rate Standard Shipping Australia-wide.

Express Shipping: $20.00 flat-rate Express Shipping Australia-wide.

Shipping options and charges will be displayed at checkout before you complete your purchase.

Estimated Delivery Times

All orders are shipped using Australia Post.

Standard – Metro Areas: Approximately 2–5 business days after dispatch.

Standard – Regional Areas: Approximately 4–7 business days after dispatch.

Express – Metro Areas: Approximately 1–2 business days after dispatch. Delivery to regional and remote areas may take longer.

Delivery times are estimates only and may be affected by Australia Post network delays, public holidays, severe weather or other circumstances outside our reasonable control.

Tracking & Delivery

Tracking: Once your order has been dispatched, you will receive an email containing your Australia Post tracking number.

You can follow the progress of your parcel using the Australia Post website or app.

Authority to Leave: Where available and appropriate, parcels may be delivered with Authority to Leave. Australia Post may leave the parcel in a safe location if no one is available to receive it. Where a safe delivery location is not available, Australia Post may take the parcel to a collection point or Post Office.

Please ensure your shipping address is complete and accurate when placing your order.

Lost, Delayed or Damaged Parcels

Damaged orders: If your order arrives damaged, please take photographs of the parcel and products and contact us as soon as possible at orders@tenscare.com.au. Where possible, contacting us within 48 hours will help us investigate the issue promptly.

Lost or delayed parcels: If your parcel appears to be significantly delayed or lost, please contact us at orders@tenscare.com.au and our team will assist with the Australia Post enquiry.

Nothing in this Shipping Policy limits any rights or remedies you may have under the Australian Consumer Law.

Contact Us

If you have any questions about shipping or delivery, please contact:

TensCare Australia
Email: orders@tenscare.com.au
Phone: 03 8354 5500
Business Hours: Monday to Friday, 9:00am–4:00pm (excluding Victorian public holidays)