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TensCare Refund Policy

Last updated: 4/04/2024

Introduction

Welcome to TensCare.com.au! We appreciate your trust in us as your preferred online shopping destination. Our mission is to provide you with high-quality products and exceptional service. To maintain transparency and ensure a seamless shopping experience, we have outlined our refund policy below.

Our Refund Policy

At TensCare, we understand that occasionally, circumstances may arise where you might consider requesting a refund for your purchase. While we strive to meet and exceed your expectations, please note that refunds are only granted under specific conditions, and our policy is designed to be fair to both our customers and our business.

Conditional Refunds

We do consider refund requests on a case-by-case basis. These requests will be evaluated for validity, and refunds may be issued under the following circumstances:

Product Defects: If the product you receive is damaged, defective, or not as described on our website, please contact us within 5 days of receiving the item. We may offer a refund, replacement, or store credit after assessing the situation.
Shipping Errors: If you receive the wrong item due to a shipping error on our part, we will rectify the situation promptly by offering a refund or sending the correct item at no additional cost to you.

Non-Refundable Situations

In most cases, we adheres to a strict no-refund policy. Refunds will not be issued under the following circumstances:

Change of Mind:

We do not offer refunds for purchases made if you simply change your mind or no longer want the product. Please make sure to review your order carefully before completing the purchase.

Customised or Personalised Items:

Products that have been customised or personalised according to your specifications cannot be refunded unless there is a clear defect or error on our part.

Sale and Clearance Items:

Items purchased during a sale or clearance event are considered final sale and are not eligible for refunds.

How to Request a Refund

If you believe your situation qualifies for a refund based on the conditions outlined above, please follow these steps:

Contact Customer Support:

Reach out to our customer care team at¬†[email protected]¬†within the specified timeframe for your particular issue.

Provide Details:

Clearly explain the reason for your refund request, and include relevant order details such as your order number, product name, and any supporting images if applicable.

Await Response:

Our customer care team will review your request and get back to you as soon as possible with further instructions.

Conclusion

At TensCare, your satisfaction is important to us, and we are committed to resolving any issues you may encounter with your purchase. While we maintain a limited refund policy, we aim to provide you with exceptional service and support throughout your shopping journey.

Thank you for choosing tenscare.com.au for your online shopping needs. We look forward to serving you and ensuring a pleasant shopping experience.

Note: This refund policy is subject to change, and any updates will be posted on our website.

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